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Walk-in for Front Office Executive, Mumbai Location

1 - 4 YearsMumbai

Posted: 37 days ago

Job Description

Job Responsibilities:
Patient Relation
Receive patient and patient attendants in a pleasing manner
Answer Telephone calls.
Talk at reasonable sound levels. (Do not shout or talk loudly)
Answering all queries by patients/attendants politely.
Listen the patient/attendant carefully
Guide the patients in right way.
Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,
Coordinate with the Consultants
Co-ordinate with the Admission Counter and keep the update information from time to time.
Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
Maintain interpersonal relations within the departments and other departments
Maintain Good relations with the patients
Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.
Maintain confidentiality about patients.
Counsel the patients/attendants whenever it is necessary.
Communicate to your HOD from time to time.
Escorting VIP Patients.
Coordinate with GM-Operations regarding any administrative related problems
Preparing MIS report and submit to the GM-Operations
Coordinate with service department for any Maintenance work, Housekeeping work and F&B work
Possess information related to Hospital procedures/protocol
Preparing duty roasters for the department
Managing Leaves and permissions
Report all the incidence to the in charge
Attend meetings and self-development programs.
Attends related meetings and gives input on new methods of improving out patient services.
Provide training to the staff
Maintains discipline, dress code and punctuality among the staff.

Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: Executive Assistant, Front Office, Data Entry
Role Category: Other
Role: Receptionist
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

Narayana Hrudayalaya Ltd
Narayana Hrudayalaya Limited is headquartered in Bangalore, India and operate a national network of hospitals in India with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in western and central India. Our first facility was established in Bengaluru with approximately 225 operational beds and we have since grown to 23 hospitals, 7 heart centers and a network of primary care facilities across India and 1 hospital in the Cayman Islands with 5347 operational beds through a combination of greenfield projects and acquisitions and potential to reach a capacity of over 6,600 beds as on 1st May’16. We believe our ‘Narayana Health’ brand is strongly associated with our mission to deliver high quality and affordable healthcare services to the broader population by leveraging our economies of scale, skilled doctors and efficient business model.

In aggregate our centers provide advanced levels of care in over 30 specialities, including cardiology and cardiac surgery, cancer care, neurology and neurosurgery, orthopaedics, nephrology and urology and gastroenterology.
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Contact Details

Recruiter Name:Ashutosh Sawant

Contact Company:Narayana Hrudayalaya Ltd