Project Manager

from 5 to 8 year(s) of Experience
Bengaluru / Bangalore

Job Description

Roles and Responsibilities

Job Purpose:To ensure effective deployment of internal resources and vendor liaison to deliver superior performance, maximum efficiency and delight 10,000+ users across NH and by extension all customers of NH.

Job Responsibilities:

Application ownership

  • Overall accountability for the end-to-end lifecycle management of applications in the portfolio assigned.
  • Provide recognized knowledge of product features, functionality, and utilization of the application software.
  • Establishing project goals, metrics, and baselines. Facilitate collaboration and decision making between sponsors.
  • Identify project issues and risks and resolve or escalate as appropriate.
  • Managing new module/app development across various platforms and technologies.
  • Develop detailed implementation plans including finalization of project team structure, task list, task inter-dependencies, timetable, and budget.
  • Plan, organize, direct, control and evaluate the operations of application.
  • Develop and implement policies and procedures pertaining to the applications.
  • Manage stakeholder expectations to ensure alignment with organizational goals and objectives.
  • Take all requirements to the logical end including assessment, design, development tracking, testing, deployment, and stabilization.
  • Lead and direct work assignments of internal and external resources to ensure support efforts are accomplished successfully.
  • Act as single point of contact or escalation for customers and facilitating contact with the correct resources.
  • Develop and assist with communications to the organization and customers regarding the program/project initiatives, status, and progress.

Support Management

  • Hire and manage information systems personnel to implement, operate and administer information systems.
  • Ownership of performance, TAT, and quality of IT service delivery at the units.
  • Implementation of group policies and SOPs on IT operations and information security.
  • Partner management including support, governance, policy, and contract enforcement.

Desired Candidate Profile

Education: MCA/B.E./ B. Tech (MBA – Desirable)

Experience: Minimum 5 years of experience in ERP Operations with at least 2 years in Healthcare Industry.

Knowledge & Skills Required:

  • Previous Healthcare IT experience managing projects, apps on the clinical and operational domains is necessary.
  • Knowledge and understanding of implementation and support Roles within Healthcare IT Domain.
  • Good communication & interpersonal skills. Ability to work under pressure, prioritize, multi task and lead a team.
  • Ability to prioritization skills and be flexible enough to adapt plans. Be proactive, punctual and empathetic.
  • A good team-playing mentality and an ability to work to tight deadlines and within constraints.
  • Willingness to travel.

Key Skills


UG:B.Tech/B.E. - Any Specialization, BCA - Computers

PG:MBA/PGDM - Any Specialization, MCA - Computers

Doctorate:Doctorate Not Required

Company Profile

Narayana Health

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the country, with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in northern, western and central India. We believe that the Narayana Health brand is strongly associated with our mission to deliver high-quality, affordable healthcare services to the broader population by leveraging our economies of scale, skilled doctors, and an efficient business model. In aggregate, our centres provide advanced levels of care in over 30 specialties, including Cardiology and Cardiac Surgery, Cancer Care, Neurology and Neurosurgery, Orthopaedics, Nephrology and Urology, and Gastroenterology.
View Contact Details+

Recruiter Name:Sheetal Rao

Contact Company:Narayana Health



Not Disclosed by Recruiter

Functional Area:

IT Software - ERP, CRM

Role Category:

Project Management


Project Manager-IT/Software

Employment Type:

Full Time, Permanent