Senior Systems Engineer / Deputy Manager – IT

From 5 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Purpose:

IT engineers primary role would be to monitor and support the Hospital Information Applications and integrated applications. The IT Engineer is a key member of the team responsible to support end users’ requests or issues as per the defined SLA’s. IT Engineer is the important line of defense in finding the root cause of an application malfunction and work with partner teams for resolution. Also important to be the foresight to anticipate and address potential issues before they become issues.

Job Responsibilities:

  • Study the HIS modules and integrated application, gain a mastery over these applications and provide support to end users.
  • Assess the requirements/issue by analyzing the issue or by interacting with stakeholders.
  • Identify gaps and find solutions with the partner team to address them.
  • Log calls and resolutions through our Helpdesk ticketing system
  • Delivering regular and customized training to end users
  • Stay updated on the upcoming features
  • Flexibility to work in shifts.
  • Adhere to defined SLA’s
  • Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously

Desired Candidate Profile

Candidate Requirements:

  • Extensive exposure to healthcare operations
  • Experience in Healthcare IT
  • Ability to lead the team from the front
  • Excellent organizational skills
  • Good communications skills - written and verbal
  • Excellent analytical and problem solving skills
  • Good prioritization skills and be flexible enough to adapt
  • Good evaluation skills
  • Great IT skills combined with a good head for business
  • A good team-playing mentality
  • Ability to work in tight deadlines and within constraints


UG:B.Tech/B.E. in Computers,Diploma in Computers,BCA in Any Specialization

PG:MCA in Any Specialization,PG Diploma in Computers

Company Profile

Narayana Heath

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the country, with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in northern, western and central India. Our first facility was established in Bengaluru with approximately 225 operational beds and we have since grown to 21 Hospitals + 1 Cayman Islands and 6 heart centres, 19 primary care facilities across India and an international hospital in the Cayman Islands. The group now features over 5,859 operational beds through a combination of greenfield projects and acquisitions. We believe that the "Narayana Health" brand is strongly associated with our mission to deliver high-quality, affordable healthcare services to the broader population by leveraging our economies of scale, skilled doctors, and an efficient business model.

In aggregate, our centres provide advanced levels of care in over 30 specialties, including Cardiology and Cardiac Surgery, Cancer Care, Neurology and Neurosurgery, Orthopaedics, Nephrology and Urology, and Gastroenterology.

Company Info
View Contact Details+

Recruiter Name:Rimpy Charak

Contact Company:Narayana Heath




Not Disclosed by Recruiter

Role Category:

IT Network


Network (Support) Engineer

Employment Type:

Full Time, Permanent